Competitive pay
Business Administration Apprentice – Customer Success & Social Value (Level 4)
Milton Keynes
Full-Time, Apprenticeship (Level 4)
Offering a Salary of:
Over 18yrs: £10.71ph – 42.5 hours per week including time at college.
Over 21yrs: £12.21ph - 42.5 hours per week including time at college.
Are you looking for a career that makes an impact?
This is your chance to join Mears, a company committed to delivering excellent customer experiences and creating positive change in communities across the UK. We’re offering an exciting Level 4 Business Administration Apprenticeship – perfect for those who have completed A-Levels or higher education and are ready to take the next step into a professional career.
As part of our Customer Success and Social Value team, you’ll gain valuable experience, develop advanced skills, and achieve a recognised qualification while helping shape the way we engage with customers and communities.
About Mears
Mears is one of the UK’s leading housing and care providers, working with local authorities, housing associations, and private clients to deliver essential housing and care services. We pride ourselves on putting people first – from the communities we serve to the colleagues who make it happen. Our commitment to Social Value means we go beyond housing maintenance and repairs; we actively create opportunities, improve lives, and contribute to stronger, more sustainable communities.
About the role:
Under the guidance of your mentor, you will work to given specification to ensure the efficient running of workload within the function providing maximum support to the team and contribute to achieve clear and specific outcomes.
You will have an awareness of both internal and external customers, communicating with them effectively and in a professional manner at all times. Be fully committed to Mears Values and be able to demonstrate this at all times.
You will maintain high standards of attendance, punctuality and personal appearance both in the workplace and at college, to ensure that all relevant work tasks and qualifications are achieved on time as instructed by your line manager and college. Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. These may on occasion involve travel outside of the Milton Keynes Office to Mears contracts across the UK.
Social Value
1. Maintain and update a structured, searchable log of case studies to support bidding, reporting, and marketing.
2. Perform monthly data checks and updates in the Social Value Portal to ensure accuracy.
3. Coordinate the annual Social Value Calendar, sourcing content from teams and promoting themes in collaboration with our Comms Team and Network Groups.
4. Design, distribute, and analyse feedback surveys for community and social value projects.
Customer Success
5. Support the collection and analysis of customer feedback across multiple channels.
6. Assist with the Customer Scrutiny Board, helping drive service improvements.
7. Use complaint insights to identify trends and contribute to service enhancement initiatives.
Role Criteria:
8. A-Levels or equivalent (essential); some higher education or work experience is a bonus.
9. Strong organisational and analytical skills with high attention to detail.
10. Great communication skills and a genuine interest in making a difference.
11. Self-motivated, adaptable, and eager to learn.
What’s in it for you?
12. A Level 4 Business Administration Apprenticeship qualification (higher-level training).
13. Professional experience in customer success, social value and the wider Mears business.
14. Mentoring, development, and clear career progression opportunities.
15. The chance to make a real impact in communities while building your career.
Benefits:
16. Laptop and Mobile Phone for Business Use
17. Family friendly policy to include enhanced maternity/paternity leave and much more.
18. Generous Pension Scheme
19. Sick Pay
20. Refer a friend scheme (total award £1000)
21. Share saver scheme
22. Eye test vouchers
23. Employee Assistance Programme (Access to Free counselling service)
24. Wellbeing service (Access to trained mental health & wellbeing advisors)
25. Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
26. Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
27. Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
28. Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.