Role Purpose
Are you ready to pioneer a game-changing approach to safety in retail? As the Technical Programme Manager for Live Incident Response, you will be at the forefront of a cutting‑edge initiative designed to revolutionise how our colleagues access support when it matters most. This is not just a programme—it's the next evolution of our colleague safety strategy, seamlessly blending robust strategic infrastructure with specialist security components.
Responsibilities
* Own and drive the Live Incident Response programme end‑to‑end, using trusted programme methods, tools and meetings to ensure quality delivery and measurable impact.
* Empower teams, orchestrate cross‑functional collaboration, and coordinate in‑store installations to ensure that stores are equipped to provide in‑the‑moment help when incidents arise.
* Report to a Lead Technical Program Manager and deliver the programmes within your remit.
* Define, establish and deliver work within an agreed and aligned programme strategy, collaborating with the team and Tesco, and assess viability and value of programmes.
* Develop stakeholder engagement strategies and plans, identify, manage, and communicate effectively with a diverse group of stakeholders.
* Create persuasive storylines and cases for change, produce communication and engagement materials, and own communications to stakeholders.
* Act as the go‑to person for expertise on delivering and managing the programme; represent end users and support teams, and facilitate transition to sustainable business‑as‑usual.
Qualifications
* Proven successful record of delivering technology across multiple teams and geographies.
* Experience building credible relationships and influencing management and leadership teams.
* Excellent verbal and written communication skills, able to articulate complex concepts to a diverse audience.
* Ability to influence without authority.
* Flexibility, planning, responsive, creative, self‑starter.
* Demonstrate resilience during change and continue delivery.
Benefits
* Annual bonus scheme of up to 20% of base salary.
* Holiday starting at 25 days plus a personal day, plus bank holidays.
* Private medical insurance.
* 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 6 weeks fully paid paternity leave.
* Free 24/7 virtual GP service and Employee Assistance Programme (EAP) for you and your family.
* Full benefits information available in our policies.
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