Customer Team Leader
Location: Unit A, Upton Rocks District Centre Queensbury Way, Widnes, WA8 9DU.
Pay: £14.48 per hour.
Contract: 18 hours per week + regular overtime, permanent.
Working pattern: mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, Saturday or Sunday).
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach, and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, and in our in‑store bakery supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy, and HR processes.
* Champion Co‑op through community engagement and membership growth.
Qualifications
* Passion for people and leadership.
* Ability to work flexibly and lead by example.
* Skills in retail, merchandising, or team management (experience not essential).
* Must be aged 18+ to authorise age‑related sales.
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to pay‑as‑you‑earn.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments and colleague support programme.
* Market‑leading policies to help you through life's big moments.
EEO Statement
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
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