About the job.
At National Highways, we're looking for a Senior Network Planner to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans.
You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt best practice, intelligence insights and ad-hoc changes for maximum customer benefit.
This is a hybrid working role and can be based in any of our South East offices (Guildford, Basingstoke or Maidstone).
You will be required to work across the Sout East region. Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.
* Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery.
* Providing advice and consultancy where required to minimise the impact to Operations in the event of an emergency.
* To develop and recommend best practice methods for the ongoing improvement of processes and activities in scope.
* Proactively liaising with regional Operations colleagues (e.g. Service Delivery and Scheme Delivery) and wider internal and external stakeholders (local authorities and local resilience forums) to minimise the impact of planned and unplanned events on customers.
* Manage Network Resilience funding, identifying proposed schemes, liaising with service providers to develop opportunities, prioritising funding aligned to risk.
About you.
* Experience in contingency and business continuity planning and understanding of business objectives for resilience.
* Demonstrable experience of severe weather decision making.
* Understanding of customer satisfaction drivers.
* Ability to implement company crisis management procedures and policies.
* Good communications and stakeholder management skills.
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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