This represents a key leadership role within the Insurance industry and UK Client Delivery. The key focus is to ensure that high standards of delivery are set and maintained in line with Client expectations. The role therefore covers delivery ownership for major bids within the Industry; ensuring that robust but competitive solutions are scoped developed. In addition, the role encompasses delivery assurance (as the first point of contact for delivery escalations within the Industry) as well as the mentoring of project and service delivery managers to support and accelerate their development. Finally, the role includes liaising with Service Lines to ensure that recruitment and capability development plans re aligned with the Insurance Industry requirements and demand signal.
The role is an end-to-end responsibility and potentially responsible for driving ‘growth’ both in terms of deliverables, managing and mentoring the Delivery Management team who will report into this role and will be a key measurement metric.
What you'll be doing:
* Accountable for delivery strategy and execution across Insurance accounts ensuring that the current and future needs of the clients are met and exceeded, for all services provided.
* Drive expansion plans for existing accounts leveraging trust established at senior levels with InsuranceS Clients.
* Oversee the successful mobilisation of new project teams and the transitioning/commencement of new services.
* First point of contact for delivery issues (escalated beyond the relevant PM/engagement lead).
* Demonstrate leadership and initiative in driving new sales opportunities based on an in depth appreciation of NTT Data UK and partner capabilities/propositions.
* Act as a key client influencer to determine/shape requirements in complex and often ambiguous environments
* Bring an up to date understanding and point of view of the current and future trends impacting the Insurance Industry.
What experience you'll bring:
* Demonstrable experience working as the Delivery Director on large scale and complex programmes (£20m+) within the Insuranced domain.
* Ideally consulting, project and managed service delivery environments experience
* Insurance - including Life and Pensions domain expertise (understanding of challenges, regulation, trends and opportunities, and how these can be leveraged by NTT Data).
* Industry processes and methods, including mandatory knowledge of either General, Specialty, Life and Pensions
* Delivery approaches and methods, including Agile and Scaled Agile techniques
* Awareness of regulatory standards and guidance which impact service delivery and risk management approaches
* Commercial acumen including familiarity with a full range of pricing models and contracting methods.
* Client Influence
Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you grow.
What we'll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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