Assistant Service Manager £45,000. OTE £50,000 08:00 - 18:00 (30min unpaid lunch), plus 1 in 4 Saturday 07:00 - 1300. A day off for your Birthday 23 days of annual leave per year Four times death in benefit Auto-enrolment pension Enhanced Maternity and Paternity pay policies We are seeking an experienced and dedicated Assistant Service Manager who is passionate about delivering exceptional customer service. You will play a key role in supporting the Manager, leading the front-of-house team, and ensuring a seamless experience for our customers. This is an exciting opportunity to join an award-winning, multi-franchise dealer group with a strong presence throughout the M5, M4, and M42 corridors. Assistant Service Manager Key Responsibilities Lead the front-of-house team to meet daily operational goals. Ensure customer satisfaction and maintain high standards of delivery. Monitor workshop loading and scheduling. Liaise with workshop control to ensure customer expectations and deadlines are met. Proactively keep customers informed on the status of their vehicles. Book in appointments aligned with workshop capacity and customer convenience. Provide accurate job costings and inclusive estimates. Produce job cards, estimates, and invoices accurately and in a timely manner. Explain completed work to customers and identify upselling opportunities. Ensure warranty work complies with manufacturer policies. Accurately record work types including retail, warranty, internal, and non-chargeable. Coordinate with the Parts Department for parts availability. Meet and exceed daily, weekly, and monthly performance targets. Benefits for you A day off for your Birthday 23 days of annual leave per year Four times death in benefit Auto-enrolment pension Enhanced Maternity and Paternity pay policiesIf you are interested in discussing the role of Assistant Service manager further, please contact Tony Gallagher at E3 recruitment