PBX Field Engineer (Regional - South East)
Location: Flexible, hybrid working position with commitment to customer travel. | Business Area: Professional Services | Salary Details: Up to £40,000 dependent on experience, plus car allowance.
Are you a skilled and experienced Field Engineer looking to take the next step in your career? We’re expanding our Professional Services team and seeking a dedicated professional who thrives in dynamic environments and is passionate about delivering exceptional service.
As a Field Engineer, you’ll report directly to the Deputy Team Leader and become part of a high-performing, collaborative team known for its technical expertise and customer-first mindset. You’ll play a pivotal role in supporting our customers by providing on-site and remote engineering services, troubleshooting complex issues, and ensuring seamless implementation of our solutions.
“a great place to work, a great place to be a customer”
Responsibilities, not limited to:
* Conduct on-site visits to customer premises to install and configure a variety of Cloud Voice and ICT solutions, ensuring seamless deployment and optimal performance.
* Diagnose and resolve complex technical issues that cannot be addressed remotely, delivering hands-on support with precision and efficiency.
* Provide overflow support to desk-based engineers during peak demand or escalated cases, contributing to team-wide service continuity.
* Perform hardware and software installations at customer sites, adhering to best practices and company standards.
* Lead customer transformation projects independently or collaborate with colleagues to ensure successful delivery and client satisfaction.
* Maintain clear and consistent communication with customers, keeping them informed of progress and resolution timelines throughout the support process.
* Uphold service level agreements (SLAs) by accurately updating ticket information from initial diagnostics through to final resolution.
* Liaise with third-party providers and vendors to investigate and resolve incidents, conducting thorough root cause analysis where required.
* Support the development of team capabilities by mentoring colleagues and assisting with escalations in line with established procedures.
The Candidate:
Experience:
* Have excellent knowledge of:
* Cloud Voice and connectivity Products
* Telephony hardware and handset configuration
* Microsoft Teams Voice implementations and topologies
* PBX and Analogue platform interoperability
* SIP Connectivity
* Contact Centre Solutions & Call Recording
* Understanding of Public, Private and Hybrid Cloud environments
* Firewall, network topologies, infrastructure and VPN Technologies
* Switch administration & configuration (VLANs, trunks, stacking)
Qualities:
* A personable and well-presented professional with outstanding verbal and written communication skills.
* Based in the South East of the UK, with the flexibility to travel to customer sites across the region.
* Holds a full UK driving licence and has access to a reliable vehicle.
* Strong customer focus with a proactive approach to meeting client needs and exceeding expectations.
* Willingness to participate in out-of-hours work and 24/7 on-call support when required (additional benefits apply).
* Excellent time management and workload prioritisation skills, with the ability to work independently and as part of a team.
* Organised, conscientious, and committed to delivering high-quality service. o Confident decision-maker with sound
Why join Chess?
Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.
Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.
We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 14 years in the top 100.
Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
We believe that “if you’re not growing, we’re not growing”.
Salary details:
Up to £40,000 dependent on experience, plus car allowance.
Your Benefits at Chess ICT
At Chess, we’re committed to supporting your health, wellbeing, and career growth. Here’s what you can look forward to as part of our team:
Health & Wellbeing
* UK Healthcare (opt-in): Enjoy access to private healthcare support—free after 1 year of service.
* Everyday healthcare support: Eye tests, flu jabs, and on-site health screenings.
* Mental health support: Be supported by our designated, trained Mental Health First Aiders.
* Wellbeing Day: Take a day for yourself after 1 year of service.
* Half-Day Fridays: Start your weekend early!
* Hybrid Working Support: Receive an allowance towards a desk and chair for your home office.
* Holiday allowance: 20 days paid holiday (increasing to 24 with service), plus public holidays.
* Buy & Sell Holidays Scheme: Flexibility to buy or sell up to 5 holidays twice a year, along with the option to carry 5 unused holidays for the next year.
Rewards & Recognition
* Perkbox access: Enjoy hundreds of discounts on shopping, travel, fitness, and more.
* Loyalty Point Scheme: Earn points from your second year to unlock enhanced benefits and rewards.
* Charity support: We’ll match your annual charity donation up to £100, with payroll giving options available.
* Recognition Platform: Celebrate your achievements and milestones with us.
* Stay Connected: EE SIM Offers for you and your loved ones.
* £1000 Referral Bonus: Get rewarded for recruiting successful talent!
Career Growth & Culture
* Learn 2 Earn Scheme: Bespoke development opportunities to boost your salary.
* Team engagement events: From socials to celebrations, we love coming together.
* A collaborative culture: We value tenacity, creativity, and teamwork.
* Bespoke Development: Custom-fit onboarding and leadership-led training, built to elevate your journey.
* Culture & Inclusion Reps: Our people volunteer as ambassadors for sustainability, inclusion, and community. Want to make a difference? Join in!
Hours:
A standard week is 37½ Monday to Friday.
At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.
Working location:
Hybrid working position.
Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.
Is Chess the place for you?
If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.
Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk.
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