Client: Local Authority in Newham
Job Title: Service Development Lead - Tenancy Services
Pay Rate: £500 DAILY UMBRELLA
Hours: 36 Hours a week (Mon-Fri) 9AM-5PM
Duration: Initial 3 month contract
Location: HYBRID WORKING-2 Days a week office based from Bridge Road, Stratford
Description
Organisational Context
The role sits within the Housing & Tenancy Services Directorate at the London Borough of Newham. The service is undergoing a post-regulatory improvement programme, with a focus on embedding strategic leadership, regulatory assurance, and resident-focused service delivery. The role supports transformation across multiple housing functions including tenancy management, focussing on identifying vulnerabilities and knowing our tenants.
Key Responsibilities
* Lead the development and implementation of service improvement plans aligned with regulatory standards (e.g. Social Housing Regulation Act, Consumer Standards).
* Co‑produce policies, procedures, and service models with staff.
* Coordinate cross‑functional working groups to deliver priority improvement projects.
* Contribute to and implement performance frameworks and service standards.
* Draft business cases, project plans, and reports for senior leadership and governance boards.
* Provide subject matter expertise on vulnerabilities, regulatory compliance, and service design from a housing services perspective.
Essential Skills & Experience
* Proven experience in service development or transformation within social housing or local government.
* Strong understanding of housing regulation, consumer standards, and resident engagement.
* Excellent project management and stakeholder engagement skills.
* Ability to translate strategic objectives into operational delivery.
* Skilled in drafting high-quality reports, policies, and procedures.
* Comfortable working at pace in a complex, high‑profile environment.
* Social Housing experience.
* Understanding and knowledge of pre‑post RSH work.
* Project management.
Desirable Attributes
* Experience working in a pre or post‑regulatory or improvement context.
* Familiarity with co‑production and resident involvement methodologies.
* Confident communicator, able to influence at senior levels.
* Pragmatic, outcomes‑focused, and highly organised.
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