Your role
Lloyd Motor Group have a new and exciting opportunity for aService Retention Advisorto join our team based atLloyd BMW South Lakes.
Salary: £12.25
Hours: 41.5 hours per week, Monday - Friday 08:00 - 16:30, plus 1 in 3 Saturdays 08:30 - 13:00
Role responsibilities
* To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates checking EVHC system for any outstanding deferred work for follow up / clear down
* Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
* To promote Service Plans and Products to applicable customers and new service customers as a retention tool
* Supports the Service Manager and team to meet objectives
* Work with your colleagues to actively promote our services and identify business opportunities.
Rewards
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
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