Hours: Monday – Friday (office hours with the requirement to travel to clients sites)
Experience: IT Support, Technical Support, Service Desk, Helpdesk, Service Delivery, Service Technician, 1st Line Support, 2nd Line Support, Service Desk, Troubleshooting, Customer Service
Opportunity:
Thompson & Terry Recruitment are excited to be working with our service driven IT Support client as they look for an intelligent and ambitious Trainee IT Support Engineer to join their team, as a result of expansion.
As Trainee IT Support Engineer, you will work within a small team of technical experts to provide both remote and on-site technical support for an exciting and varied client base both locally and in London. Being the first point of contact for clients and customers reporting their IT or technical issues, the successful Trainee IT Support Engineer will be responsible for logging IT tickets received over the telephone, via email and through the client portal.
Whilst learning on the job, day-to-day duties in this role will include taking ownership of support requests and efficiently delegating complex enquiries, general IT diagnosis and troubleshooting, fault-fixing, maintaining and installing IT systems, and working towards SLAs to ensure complete customer satisfaction at all times.
Whilst this position is at trainee level initially, the role has become available as the result of expansion and our client offer real scope to relatively quickly grow into a confident 1st Line IT Support Engineer and beyond to a senior level. Our client have a track record for training and developing passionate IT candidates over many years.
The ideal candidate will be a strong communicator, LOVE working with clients and be passionate about IT, but also really want to build a long-term career within IT Support and be willing to really throw themselves into this rapid growth.
The Company:
Thompson & Terry Recruitment’s client are a well-established and highly reputable IT support business, with a fantastic track record for delivering customer service excellence but also proactively ensure their clients IT Systems deliver so they can focus on their business.
Whilst work-life balance is important our client, the nature of their client base does mean the successful candidate must be willing to regularly travel and really throw themselves into often complex IT issues.
Our client are dedicated to providing a supportive and truly people-first place to work and as such, will offer candidates lots of training, which will result in a genuine career path within IT support, whilst gaining hands on experience and learning first-hand.
Requirements:
* A genuine LOVE for IT and willing to really learn with the ambition to build a long-term career in the business
* A natural problem solver with excellent customer service skills and genuinely enjoy dealing directly with clients
* Full UK Driving license with the willingness to regularly travel to client’s sites
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time