Salary: £27,000 - 30,000 per year Requirements:
* Sure! Here’s the text divided into the specified sections and rewritten in the first-person perspective:
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* HNC/D in Computer Science, Information Systems, or equivalent experience.
* Previous IT support experience, ideally in a manufacturing environment.
* Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds.
* Strong understanding of IT policies, security standards, and troubleshooting processes.
* Excellent communication, organizational, and customer service skills.
* Ability to work independently and collaboratively in a fast-paced environment.
Responsibilities:
* Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams.
* Troubleshoot hardware, software, network, and connectivity issues.
* Maintain PCs, printers, servers, and other IT equipment.
* Track software licenses and manage hardware/software inventories.
* Support production systems, including LabVIEW and test rigs.
* Assist in IT projects, upgrades, and disaster recovery plans.
* Liaise with vendors for hardware and software maintenance.
* Document procedures, maintain knowledge bases, and ensure IT security compliance.
* Participate in an after-hours on-call rotation when needed.
Technologies:
* Hardware
* Support
* Network
* SQL
* Security
* VMware
* Veeam
* ERP
* ITIL
* PLC
More:
We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running smoothly.
We value diversity and believe that our clients and their customers come from varied backgrounds. This diversity enriches our company and strengthens our team. If you want to help us grow and embody this ethos in your work with our clients, we can’t wait to collaborate with you!
Please note that any EU, EEA, or Swiss citizens living in the UK who wish to remain post-Brexit need to apply to the EU Settlement Scheme. Although the application deadline was June 30, 2021, the Home Office is considering late applications for those who may qualify.
Many thanks!
last updated 48 week of 2025