Overview
Our client has an opportunity for a Technical Support Engineer to join them on a contract basis until November 2026. You will be providing an E2E perspective at the shopfloor level within the production team.
Role
Technical Support Engineer
Location
Broughton, Flintshire - fully onsite
Hours
35 per week
Hourly Rate
£36.00 per hour via Umbrella, inside IR35
Clearance
BPSS required to start
What you'll be doing
* Daily / on shift line side support to manage technical issues & continuous improvement: missing parts, non-conformities, concessions if applicable / DQN, Outstanding Work, maintenance, jigs & tools.
* Perform Work Order Management for out of cycle work.
* Escalate recurrent issues & request support to the Work Prep, PPE, Maintenance, MAP & Outstanding Work support functions roles, if not manageable at level 1.
* Support capacity management: anticipate capacity fluctuation to cover changes in the PLC (product life cycle situation) and grow competence.
* Support on identifying issues in production as well as problems not solvable by the FLM and operators and escalate/request support to the Work Prep (PE), Line Balancing (PPE), Maintenance, MAP & OSW or support function roles.
* Support of the analysis of the industrial systems and processes to assess their efficiency and effectiveness.
* Support on continuous work improvement as well as on the elimination of waste (LEAN).
* Industrial Assets - Daily / on shift line side, support on industrial assets.
* Support on the request for repair and the creation of specific requests for small tools.
* Support on writing the specification for the creation of new jigs and tools as well as the modification or improvement of existing jigs and tools and their calibration.
* Work order management - Daily / on shift line side, support on work order management.
* Support on flagging blocked work orders so that it can be discussed at the appropriate meetings.
* Further support is given to the Production to prioritize the Execution of the Serial and Rework Work Order if linked to NC, Concession or Blocking Point.
* Environment, Health and Safety (EHS) - Daily / on shift line side, support on EHS.
* Support on making EH&S rules transparent on the shopfloor.
* Support on ensuring EH&S standards are applied on the station.
* Support on cascading the EH&S requirements to the shopfloor.
* Support on identifying and solving Near Misses.
* Quality - Daily / on shift line side, support on Quality: ensure production processes and standards are applied on the station; ensure quality standards are applied on the station.
* Logistics - Daily / on shift line side, support on Logistics: prioritize pulling materials related to Rework Work Order to the respective executing station.
Requirements
* Extensive experience in a manufacturing environment
* An innovative approach; looks for new ways of doing things
* Strong practical problem-solving ability
* Systematic and organized approach
* Flexible to changing customer needs
* Teamwork
* Analytical
* Stakeholder Management
* Lean Manufacturing
* Customer Focused
* SAP experience
If you are interested in applying for this position and you meet the requirements, please apply!
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