Razorblue role:
We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will include:
* Supporting Windows networks, including associated cloud services, infrastructure, and connectivity to provide 1st line technical support to clients.
* Troubleshooting and fixing technical faults and issues.
* Responding to client queries and service requests.
* Assisting with user rights, passwords, and accounts.
* Handling basic security administration.
* Diagnosing issues and explaining technical details clearly.
* Occasional onsite visits to clients when needed.
Our ideal candidate should be enthusiastic and have a keen interest in various technologies, using these skills to troubleshoot and deliver high-quality solutions that keep our clients satisfied.
Customer service is paramount, so we seek candidates with excellent customer-facing skills and effective communication. Your friendly, tech-savvy approach will be valued here.
razorblue requirements:
We understand it's unlikely to find someone who meets all criteria, which is why we encourage those eager to develop through our resources and peer learning. If you align with a growth mindset, we welcome your application.
* Strong communication and relationship-building skills.
* Completion of secondary education suitable for an apprentice and enrollment (or willingness to enroll) in the Information Communication Technician Level 3 Apprenticeship.
* Basic knowledge of Windows desktop, application support, mobile devices, and tablets.
* Basic understanding of business technologies.
* Keen interest in technology.
* An understanding of how learning translates into real-world applications.
* Excellent fluency in English to explain complex technical issues clearly.
We prioritize continuous learning and development, investing heavily in our people’s growth, not just hiring experts.
razorblue offers:
Working in IT requires drive, passion, collaboration, and innovation. We provide opportunities to learn about the IT domain broadly or specialize in areas of interest. We value passion and a desire to learn, evidenced by our 34 promotions in 2022.
Our hybrid working policy supports collaboration and learning, which we believe is best fostered in an office environment.
Additional benefits include:
* £15,000 annual salary
* 25 days holiday + public holidays + option to buy 10 more
* Your birthday off
* £2000 Referral Bonus
* Enhanced family leave benefits + Baby bonus
* Fully funded training and certifications
* Two charity volunteering days per year
* Discounted Broadband
* Life insurance
* Private Health Insurance with AXA Health
* Quarterly team social fund
* Cycle to Work scheme
* Latest tech gadgets via Currys
* Electric Car EV Scheme
We are committed to an inclusive, accessible recruitment process. Please contact us for reasonable adjustments during application or interviews.
Note for Agencies/Recruiters:
We ask agencies to refrain from unsolicited contact. Candidates should apply directly via our website. We do not accept speculative CVs, and we are not liable for fees related to external applications. Thank you for your understanding.
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