Quality Audit Manager, AGI Data Services
QAMs are both people managers and problem solvers focused on engaging leadership and navigating ambiguous and ad hoc requirements. They are responsible for managing quality audit operations across assigned sites, implementing targeted process improvements, and developing robust quality standards. Their role extends beyond operational management to driving continuous improvement initiatives, coaching and improving auditor accuracy, and engaging leadership to navigate complex product and process requirements. By combining analytical expertise with strong leadership skills, QAMs ensure the consistent delivery of high-quality data and operational excellence.
Key job responsibilities
* Lead and manage Quality teams providing direction and oversight
* Drive continuous improvement initiatives across the organization
* Coach and mentor team members to improve audit accuracy and capabilities
* Engage with leadership to navigate complex product and process requirements
* Ensure consistent delivery of high-quality data through analytical expertise and strong leadership skills
* Drive operational excellence by combining analytical expertise with strong leadership capabilities
* Conduct performance evaluations and provide developmental feedback
* Present audit findings and recommendations to senior management
* Ensure compliance with Amazon’s standards and regulations
* Build relationships with cross-functional teams and key stakeholders
* Identify and implement process optimization opportunities
* Manage resource allocation and staffing needs
BASIC QUALIFICATIONS
* Proven team management experience with strong leadership capabilities and track record of developing high-performing teams
* Advanced analytical and problem-solving skills for navigating complex organizational challenges
* Exceptional stakeholder management abilities and leadership engagement skills
* Demonstrated expertise in driving continuous improvement initiatives in quality assurance operations
* Strong decision-making abilities with excellent communication and interpersonal skills
PREFERRED QUALIFICATIONS
* Experience with process improvement/quality control tools and methods
* Experience leading cross-functional audit programs and demonstrated success in driving continuous improvement initiatives
* Professional certifications such as ASQ CQA (Certified Quality Auditor) or Lean Six Sigma initiatives
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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