The Key Account Manager - North East UK
The Key Account Manager - North East UK will play a critical role in managing key client accounts across the North East region. This individual will drive sales growth, build strong relationships with clients, and identify opportunities to expand product offerings and maximize revenue. The Account Manager will serve as the primary point of contact for clients, understanding their needs and objectives to deliver tailored solutions and exceptional service. This role is responsible for managing all aspects of the business product offering to include Contrast Media products and SPECT and PET products, medical education set‑up and support, past‑due collection backup and all key customer interactions.
Responsibilities
* Understand holistic hospital environment and customer segmentation to enable effective overall customer relationship.
* Own, manage and nurture existing relationships with customers including opportunities to grow share.
* Understand client needs, objectives, and challenges, and proactively address them to ensure client satisfaction and retention.
* Serve as the primary point of contact for clients, coordinating communication and managing expectations effectively.
* Drive effective balance of face‑to‑face vs digital customer meetings.
* Support effective medical education programs and congress programs.
* Triage customer queries to relevant team within a matrixed environment.
Sales Forecasting and Revenue Generation
* Pipeline forecast and demand planning, negotiating prices within the range specified by the General Manager (GM).
* Develop and execute strategic territory plans to achieve revenue targets and drive business growth.
* Define and review annual account plans and ensure a disciplined execution against these plans.
* Prepare accurate sales forecasts and reports, analysing sales data and trends to identify opportunities and risks.
* Create and follow up on new customer leads (including procurement and hospital management).
* Negotiate contracts, pricing, and terms with clients to maximise profitability while maintaining client satisfaction, partnering with contract shared service throughout the contract/tender process.
* Utilise tools and software to track sales activities, manage client interactions, and maintain up‑to‑date records. Deploy relevant tools such as Salesforce and Vistex (Contract Pricing and Quoting/Contract Lifecycle Management) to support and enable successful commercial activity.
Market and Competitive Analysis
* Collect in‑field customer and competitor insights for provision to GM and Marketing.
* Stay informed about industry trends, market dynamics, and competitor activities within the pharmaceutical sector.
Qualifications
* ABPI qualified.
* Must reside within the North East of the UK.
* Proven experience in pharmaceutical sales or account management, with a track record of achieving sales targets and building strong client relationships.
* Deep understanding of the pharmaceutical industry, including knowledge of drug development, regulatory requirements, and market dynamics.
* Excellent communication, negotiation, and presentation skills, with the ability to effectively influence and persuade clients.
* Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
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