We have an exciting opportunity for a Senior Helpline Advisor (internally known as a Senior Triage & Early Interventions Office) to join the Affected By Crime team in Humberside, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What We Offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday & options to buy or sell annual leave
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, gym, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Access to EDI networks and colleague cafes
* Cycle to work scheme & season ticket loans
* Ongoing training & support with opportunities for career development & progression
About The Role
As a Senior Triage and Early Interventions Officer (TEIO), you will:
* Line manage a team of TEIOs
* Allocate work to the team
* Provide early intervention support and work with those affected by crime
* Ensure quality of service by monitoring and sampling work
* Work with other managers to develop, enhance and coordinate the Hub
You Will Need
* Good organisational, people, and communication skills
* Experience of managing others & an understanding of managing a team in a similar environment
* Experience of answering calls & speaking to people in distress
* The ability to keep calm and make decisions based on information
* Good IT skills, able to work on a case management system, access phone & online systems, email, and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions, and Values to make a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.
Victim Support is committed to recruiting with care and safeguarding the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.
We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer. We provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, learning difficulty such as dyslexia, or a medical condition that may affect your performance during the selection process, we are happy to make reasonable adjustments.
How To Apply
To apply, please follow the link on our website to the Jobs page and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
Note: We reserve the right to close this vacancy early if we receive enough suitable applications. If you have already started an application, we will contact you regarding the amended closing date.
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