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Crm delivery director

Milton Keynes
hays-gcj-v4-pd-online
Delivery director
Posted: 28 November
Offer description

Your newpany

You’ll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes.

Your new role

As CRM Delivery Director, you will lead a major CRM transformation programme, overseeing the successful implementation of a new platform across multiple business units. This role involves managing cross-functional delivery teams, coordinating suppliers, and ensuring the programme is delivered on time, within scope, and with minimal disruption to business operations. Key responsibilities include:
1. Owning the delivery roadmap, milestones, and risk management.
2. Coordinating product, engineering, QA, data, and supplier teams.
3. Leadingernance and reporting to senior stakeholders.
4. Driving adoption and change management across the organisation.
5. Championing continuous improvement and delivery discipline.

What you'll need to succeed

6. Proven leadership in large-scale CRM or platform transformation programmes.
7. Strong technical delivery background with experience in agile frameworks (Scrum, Kanban).
8. Excellent stakeholder management skills, including at executive level.
9. Experience managing third-party suppliers andplex dependencies.
10. Hands-on problem-solving ability and resilience under pressure.
11. Familiarity with tools such as Jira, Azure DevOps, and cloud technologies.

What you'll get in return

12. Hybrid working arrangement.
13. Opportunity to lead a high-profile transformation programme impacting multiple brands.
14. Collaborative culture with strong executive sponsorship.
15. Initial 5-month contract with a view to extend

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