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Customer Service Representative, Chester-le-Street
Client:
William Hill
Location:
Chester-le-Street, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
f338c30666de
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities where we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we invest in you to raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What's in it for you?
* Full and part-time hours available
* Annual pay review & bonus scheme
* 28 days holiday (pro-rata)
* Paid birthday day off
* Subsidised travel (London roles)
* Matching pension contributions up to 4%
* Sharesave scheme at a discounted price
* Employee discounts in shops, cinemas, holidays
* Career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills
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