Do you enjoy simplifying complexity and making services work better for colleagues? We’re looking for an HRSSC Optimisation Manager to help shape the future of the People Hub, driving process excellence, innovation, and efficiency across our end-to-end People services. This key role focuses on building a strong culture of continuous improvement, with an initial priority on creating a clear and effective Service Catalogue alongside the metrics and methodologies that support it. You’ll work with partners across the business to deliver meaningful improvements that enhance quality, colleague experience, and overall performance.
Please note this role is a 9 month fixed term contract.
What You’ll Do
* Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery
* Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise
* Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes
* Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements
* Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working
Who You Are
* Strong background in Continuous Improvement within an HR or shared services environment
* Ability to use data and performance metrics to inform decisions and demonstrate impact
* Experience leading cross-functional projects and managing diverse business partner groups
* Working knowledge of HR systems, organisational change approaches, and service improvement techniques
* Excellent communication and facilitation skills, with the confidence to influence and engage at all levels
What’s in it for you?
* 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
* Competitive holiday allowance with the option to buy more
* Discretionary bonus schemes linked to your performance and ours
* Strong pension and life assurance to help plan for the future
* Tailored induction and training to support your development from day one
* Exclusive perks and savings through our M&S Choices portal
* Market‑leading family policies, including parental, adoption and neonatal leave
* 24/7 wellbeing support, including virtual GP access and mental health services
* One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. We will try to put steps in place to help you be at your best through this process.
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