IT Support & Systems Administrator We have created a brand-new role for an experienced IT Support & Systems Administrator to partner with our IT Manager in providing excellent day-to-day IT service, and supporting broader IT initiatives. This is a hands-on, user-centric role. You'll be the go-to person for our colleagues, ensuring smooth operations and assisting the IT Manager with strategic projects. If you are looking for a great next step in your IT career - a mix of support project work systems administration - we'd love to hear from you. You'll thrive if you enjoy: Helping people solve IT issues quickly and confidently and being the backbone of a strong IT function Working across systems and applications (not just desktop support) Being approachable, service-oriented and proactive Having the opportunity to work closely with a highly experienced IT Manager, gain broad exposure and expand your technical skill and depth Being part of a growing, dynamic business with a mission to innovate in packaging technology Key Duties Provide front-line and escalation support for IT queries (hardware, software, systems and network) for our employee base of around 70, including several USA based employees. Triage incoming tickets in Jira, respond in a timely manner and maintain high service levels Support the Microsoft 365 environment: Outlook, SharePoint, OneDrive, Office apps to achieve business requirements. Assist the IT Manager with cyber security tasks: patch management, antivirus, firewall monitoring Become a super-user and system administrator for our ERP (Epicor) system and associated reporting tools; support users across departments Assist with IT procurement, supplier liaison, contract management (hardware, software, consumables). Support our telephony and mobile/landline infrastructure Delivery of IT training and inductions as required Participate in and assist project delivery of IT initiatives (e.g., migrations, new tools and software) Liaise with external MSP as directed and required. Any such tasks required from time to time, provided they are within the competence of the job holder. Very occasional out of hours support. Skills/Experience Essential Strong experience in a hands-on IT Technician/Engineer/Support role (ideally in SME environment) Practical experience with helpdesk tools (e.g., Jira, ServiceNow) Strong working knowledge of Windows Server, Windows 11, Active Directory Good experience with Microsoft 365 (including SharePoint/OneDrive) Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting Broad understanding of IT systems: hardware, software, user support Desirable Azure and Intune Administration Cyber security awareness (e.g., SIEM, baseline configuration Antivirus & patch management administration Database and/or coding experience ERP system experience (especially user support or reporting) Experience with cloud and physical server hardware Proven ability to write user documentation and support business processes Person Specification A DBS Clearance will be required for this role Excellent communicator who builds strong relationships across departments Outstanding service mindset: proactive, responsive, helpful Strong attention to detail and accuracy in work Organised and able to manage a mixed workload, balancing routine support with project activity Collaborative team player, but also comfortable working independently Enthusiastic, keen to learn and grow your technical skills Remuneration £competitive Discretionary bonus Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm) 25 days holiday bank holidays Company life insurance x 6 times Pension 5% Income protection after 3 years' service Access to Independent Financial Adviser Office based - at our modern offices in Kempston, Bedfordshire. Our Candidate Private Policy can be found here.