Job Description - Customer Insight Analyst (16953)
As a Customer Insights Analyst, you will play a key role in managing research programmes and delivering strategic customer insight across the business. You will work closely with suppliers and internal stakeholders to surface valuable customer understanding that drives better decision‑making. Your work will cover a range of methodologies, and you will bring customer research to life through compelling visualisation and presentations. You will champion the easyJet brand internally and ensure customer needs are at the heart of our strategy.
Requirements – What we’re looking for
* Experience in a market research or customer insight role, ideally within an international organisation.
* Strong communication skills with the ability to engage internal stakeholders and external suppliers effectively.
* Proven track record of delivering clear, persuasive, and actionable insights across an organisation.
* Highly numerate and comfortable working with large data sets and numerical analysis.
* Self‑motivated problem solver who can work independently.
* Adaptable and able to thrive in a fast‑paced, changing environment.
Responsibilities – What you will do
* Engage with stakeholders across the business to gather insight and research requirements.
* Distil complex research and analysis into clear, actionable presentations.
* Communicate timely customer insight findings and recommended actions throughout the organisation.
* Own the regular reporting of customer and brand KPIs.
* Brief insight requests to partners or business analytics teams.
* Manage agency partners to ensure quality outputs and value for money.
* Identify gaps in customer understanding and propose research solutions such as segmentation and behavioural studies.
Benefits – What you’ll get in return
* Up to 20% bonus.
* 25 days holiday.
* BAYE, SAYE and performance share schemes.
* Life assurance.
* Flexible benefits package.
* Excellent staff travel benefits.
Practicalities
This is a full‑time hybrid role based at our Luton office.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area
Customer & Marketing
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