Join to apply for the Officer Development Lead role at Mitie Cleaning & Hygiene Services
Vacancy Reference Number: 38416
Job title: Sainsbury's Officer Development Lead
Location: R20
Hours: Full Time – 40 hours
Job Overview
Mitie seeks an experienced security officer lead to manage regional performance, support operational targets, and promote brand reputation.
Core Responsibilities
* Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers.
* Deputise for the SOM during absences and take full responsibility for the operational performance of the allocated business, ensuring compliance with key SLA’s/KPI’s.
* Promote the Mitie brand and reputation by providing industry‑leading security provision.
* Maximise the efficiency of workforce deployment using systems and technology to deliver intelligence‑led services based on risk and data analysis.
* Contribute to the success of the Sainsbury’s contract through effective training and continuous colleague coaching.
* Support the customer and ensure timely completion of crime‑related reporting and any other crime‑related tasks.
Main Duties
* Deliver results in the identified area meeting or exceeding budget and service delivery requirements.
* Conduct Mitie company induction and comprehensive STARS training for new security officers.
* Provide required training documentation and maintain standards across officers.
* Implement and follow up officer personnel development plans.
* Support officer compliance with SMART usage.
* Maintain officer standards and deliver focused training topics.
* Deliver performance management and PIP plans when required.
* Ensure health & safety and wellbeing behaviours are recognised and rectified.
* Assist with QHSE incident investigations and submissions.
* Maintain uniform standards and support SOM during absences.
* Engage in site inspections and audits within the designated area.
Personal Specification
* Excellent organisational and time‑management skills.
* Confident, professional working approach and appearance.
* Strong customer service and client‑focused attitude.
* Exceptional verbal and written communication skills.
* Ability to work individually and part of a team.
* Resilient and tenacious with a ‘can‑do’ approach.
* Flexible and adaptable.
* Literate, numerate and medium‑level IT skills.
* Willingness to pursue a management apprenticeship if appropriate.
Benefits
* Virtual GP and video or phone consultation.
* Salary Finance scheme for early pay access and loans.
* Choice platform for flexible lifestyle benefits and additional holiday days.
* MiDeals high‑street discounts, cycle‑to‑work scheme, and enhanced pension contributions.
* Mitie Stars recognition programme with cash prizes and top prizes.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments, please let us know.
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