Overview
As a Receptionist, you'll play a key role in making every patient experience a positive one. You will thrive in this role if you are people‑focused, empathetic and enjoy creating positive experiences.
Responsibilities
* Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
* Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
* Support patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
* Administration – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
* Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
* Team support – supporting clinicians with smooth handovers and the patient journey from reception to treatment, assisting with admin and helping the Practice Manager keep everything running smoothly.
Qualifications
* Previous dental reception experience is an advantage, but not essential.
* Strong communication and customer service skills.
* Organised, reliable, and comfortable working in a busy environment.
* Confident using computer systems and managing multiple tasks.
* Previous experience in a customer‑focused role.
* A proactive, flexible approach – ready to help where needed to support the team.
* Professionalism, empathy, and a genuine passion for delivering excellent service.
Location
Bupa Dental Care Congleton, Congleton town centre – easy access by car, public transport and train. On‑site parking available.
Benefits
* Competitive pay with opportunities to increase through training and development.
* Healthcare & wellbeing support – quick access to remote GP, physiotherapy, mental health services, an annual allowance of around £350 to spend on Bupa products, access to Employee Assistance Programme, Family Mental HealthLine, Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
* Financial & lifestyle benefits – retail discounts, tools for financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, flexibility of Wagestream to access pay before payday.
* Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
* Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, Bupa's Menopause Plan.
Equal Opportunity Employer
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process.
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