At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Responsibilities
* Oversee the front of house staff during breakfast service.
* Show flexibility and adaptability in working both breakfast, lunch and lounge shifts.
* Set up the restaurant before breakfast service according to the table plan.
* Open tables on EPOS ahead of breakfast service, recording any allergies or requests.
* Understand the menu and any amendments that need to be made for allergens.
* Process food orders and payments on EPOS.
* Take drinks orders and process them on EPOS.
* Process vouchers on EPOS.
* Charge bills to guest’s rooms accurately.
* Seat guests confidently in the restaurant and explain the menu.
* Read guests confidently and understand the tableside manner they may be expecting.
* Ensure guest satisfaction by addressing any concerns or special requests promptly.
* Upsell menu items to enhance guest experience.
* Prepare tea and coffee to guest’s requirements.
* Serve dishes to the guests confidently using the correct explanation from the kitchen.
* Call away dishes to the kitchen in an efficient manner.
* Clear tables with elegance.
* Communicate guest issues with the management team and the kitchen.
* Report and action guest feedback within the designated procedures and time allocation.
* Understand safety procedures and follow them to ensure guests and colleagues are kept safe.
* Represent the restaurant in a positive manner while on hotel grounds, communicating the restaurant's vision to all team members and leading by example.
* Communicate clearly with guests to manage their expectations and never mislead.
* Build and maintain relationships with guests, team members, and fellow and/or senior management.
* Utilise hospitality skills to provide exceptional guest services and proactively instill these skills in the wider team.
* Set a good example for the Waiters.
* Have a good understanding of food hygiene and the role it plays in every part of the restaurant.
* Support the management team in the smooth running of the restaurant.
* Contribute to guest profiles for returning guests.
* Handle shift handovers.
Qualifications
* Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
* Previous experience in waiting on roles, ideally within a hotel dining service.
* Previous experience in a supervisory role.
* Excellent organisational and time management skills to support restaurant operations effectively.
* Attention to detail and a commitment to delivering high-quality service.
* Strong knowledge of food safety and sanitation regulations.
* Ability to work efficiently in a high-pressure, fast-paced environment.
* Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
* Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Details
Salary: £27,560
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £550 per month.
Hours: 40 hours per week
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
#J-18808-Ljbffr