Overview
Join to apply for the Residential Concierge role at Trusted Resource Solutions.
We are seeking a hardworking and reliable individual to work at a luxury residential development in Leatherhead.
The Role – Residential Concierge
This is a full-time permanent role working 40 hours a week, which will include 2 out of every 4 Saturdays with a day off in the week in lieu. Working hours are: 8.30am to 5.30pm or 9am to 6pm on weekdays, 9am to 5pm on Saturdays. Salary is £27-28k depending upon experience.
What’s in it for you as Residential Concierge?
* A competitive salary
* A positive and fun working culture in a luxury environment
* Genuine career progression potential
* Opportunity to learn new skills
* Opportunity to work with a leading company
* Central location with easy transport links
What will you be doing as a Residential Concierge?
* Welcome residents, guests and contractors with a warm, professional approach, ensuring a positive first impression and a welcoming environment for residents.
* Proactively manage visitor access, parcel deliveries and amenity bookings, maintaining high standards of service and security.
* Assist residents with queries about facilities, the local area and any local events, offering helpful recommendations and support.
* Oversee resident move-ins and move-outs, liaising with other teams to guarantee a seamless experience.
* Carry out regular checks on cleanliness, safety and building standards, promptly reporting and following up on issues.
* Ensure smooth handovers between shifts and contribute to continual improvements in resident services.
What are we looking for in our Residential Concierge?
* A genuine passion for providing excellent customer service
* Experience in a customer-facing ‘front of house' role
* Confidence in dealing with a wide range of people
* Able to multitask and handle multiple priorities
* Good command of English, both written and verbal
* Able to deal sensitively and effectively with queries and complaints
* Able to work under pressure and proactively take initiative
If this sounds like the right role for you and you have the relevant experience, then please APPLY NOW with a copy of your CV!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Facilities Services
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