Job overview
To provide leadership to a large number of services within an ICSU, to ensure that the services delivered to patients are provided in a timely and efficient manner to enable the best possible experience for the patients and their carers at the best possible financial value.
Main duties of the job
·Accountable to the DOO for a major area of activity
·Accountable for a multi-million-pound budget and associated physical resources.
·Accountable for the performance, budget, quality and workforce for a major area of activity
·Responsible for the recruitment, line management of the Deputy General Managers, appraisal, staff development and performance
·Responsible for policy and service development within the areas they are accountable for.
·Operates independently, manages department, interprets organisational policies
Working for our organisation
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission
Helping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
·To secure the best possible health and wellbeing for all our community
·To integrate and coordinate care in person-centred teams
·To deliver consistent, high quality, safe services
·To support our patients and users in being active partners in their care
·To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
·To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Detailed job description and main responsibilities
Performance
Accountable for performance metrics of all services for a major area of activity
Excellent understanding of the performance targets and metrics of services within a major area of activity.
Continuous monitoring of performance of all service areas within a major area of activity through analysis of data.
Supporting and challenging Deputy General Managers and service managers in areas of poor performance. Co-chairs the ICSU RTT weekly performance meetings.
Supporting and challenging Deputy General Managers and service managers on optimising processes to improve productivity. Accountable for a culture of improvement methodology.
Reports, escalates and communicates service-related issues to Deputy Director and Director that will impact on performance.
Accountable for capacity planning for a major area of activity to ensure activity targets are met
Responsible for planning of services
Responsible for significantly contributing to the business plans for the ICSU
Responsible for planning and optimising organisations structures within a major area of activity
Communicates divisional performance information to Deputy General Managers and service managers.
Identifying training needs of Deputy General Managers and service managers to enable optimal performance.
Contributes towards the annual job planning process of the clinicians to ensure activity targets/income are met.
3.0 Budget
Accountable for the budgets of services within a major area of activity.
Responsible for overall budget setting of a major area of activity.
Accountable for planning and identifying cost improvement savings within a major area of activity.
Responsible for monthly oversight of service budgets to ensure they are not overspending.
Responsible for training and supporting Deputy General Managers and Service Managers to manage their budgets.
Accountable for a culture of obtaining feedback from patients through a variety of surveys and responding to comments made.
4.0 Quality
Accountable for Deputy General Managers and Service Managers meeting all the quality metrics for responding to patient complaints, providing sympathetic responses. Accountable for leading a culture of learning from complaints and ensuring that service managers implement changes resulting from responses.
Accountable for a culture of patient involvement in service improvement
Accountable for a culture of reporting datix, highlighting and mitigating risks on the risk register
Lead on the updating of Trust Policies and Procedures relevant to the area of speciality.
5.0Workforce
Accountable for the vacancy, sickness rates of services within a major area of activity.
Accountable for the mandatory training and appraisal rates of services a major area of activity.
Responsible for supporting and training Deputy General Managers and Service Managers in staff management policies and procedures.
Accountable for the wellbeing of staff in services within a major area of activity and responsible to the Deputy General Managers and Service Managers reporting directly to the postholder.
Accountable for ensuring actions are taken as a result of feedback from the staff survey.
Person specification
Education / Qualifications
Essential criteria
1. •Masters level qualification or equivalent experience
2. •Management qualification (or equivalent management experience)
Skills & Abilities
Essential criteria
3. •Excellent analytical skills and able to interpret multiple data sources and translate into significant improvement projects.
4. •Excellent writing skills to be able to write reports to the level of the executive committee and the Trust’s Senior Management Group (TMG).
5. •Excellent communication skills to be able to relay complex information to internal and external colleagues and patients/families.
6. •Able to work flexibly and contribute to the programme of change using advanced negotiating skills
7. •Strong leadership skills
8. •Excellent time management and organising skills
9. •Demonstrates tenacity in dealing with issues
Knowledge & Experience
Essential criteria
10. •Experience of working in the NHS at a senior level
11. •Current understanding of the challenges facing the NHS and Health Service management.
12. •Understanding of improvement methodology and change management
13. •Knowledge of the Quality and Assurance Framework
14. •Experience of service management at a senior level.
15. •Experience of managing challenging and emotional situations
16. •Experience of management over a million pound budget
17. •Notable change management experience
PERSONAL QUALITIES
Essential criteria
18. •Ability to create a positive working environment putting patients and staff first
19. •Willing to learn
20. •Able to work well in a team
21. •Ensure all practice carry the trust values.
22. •Commitment to developing a culture of responsibility and accountability
23. •Effective communicator / negotiator/ influencer
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
24. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
25. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
26. Ensure you are familiar and comply with local protocols and systems for information sharing.
27. Know the appropriate contact numbers and required reporting lines.
28. Participate in required training and supervision.
29. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.