Savoir Beds Limited is a luxury brand that manufactures and retails at the very top end of the market. Our beds are hand-made to order, with a strong emphasis on natural materials and bespoke design elements. We have showrooms in locations worldwide including London, Paris, Berlin, Dusseldorf, New York and Hong Kong.
We are looking for a bright and motivated Sales Operations Coordinator to join a small, but busy Sales Operations team. The successful candidate will be responsible for order management, export shipment coordination and showroom liaison, as well as general office duties. The role would suit a graduate with administrative or customer service experience, wanting to progress their career within a creative, design focused environment.
Key Responsibilities:
* Providing essential pre- and post-sales support to UK and overseas showrooms.
* Maintaining effective communication with internal teams and external partners.
* Order processing; creating and updating entries within Savoir's in-house order management system.
* Critical path and delivery schedule management. Ensuring orders are accurate, complete and running to schedule, in line with client expectations.
* Liaising with third party logistics companies; obtaining quotes, planning, scheduling and monitoring shipments to overseas showrooms and clients.
* Preparing shipping documentation and ensuring all associated import/ export documents are received from third party logistics companies, are correct and kept on file.
* Placing purchase orders with suppliers and checking related invoices.
* Management of showroom floor stock rotation and ex-display stock.
* Creating and updating bed specification sheets and price lists.
* Assisting with inbound fabric and accessory deliveries. Checking, allocating and distributing as required.
* Preparing packages and arranging couriers.
* Handling inbound calls and emails from showrooms, clients and suppliers.
* General filing and ad hoc office duties as required by the business.
* Providing a high level of service at all times.
Skills & Experience:
* A background in sales administration, customer support or purchasing.
* Strong organisational, time management and prioritising skills.
* Detail oriented, with a high level of accuracy.
* Adaptable, with the ability to work within a fast-paced environment.
* A strong communicator, with excellent interpersonal skills.
* Ability to work well with others and under own initiative.
* Impeccable spoken and written English.
* Highly numerate.
* Proficient in Microsoft Office suite, with particularly strong Excel skills.
* Experience within a furniture, fabrics, interiors company or showroom preferable.
* A keen interest in textiles, interiors and design essential.
* Export logistics experience desirable.
* Languages advantageous.
Qualifications (minimum requirements):
* Level 5 - Degree or Diploma: Design related disciplines preferred
* Level 2 - GCSE: Maths - Grade B/5, English - Grade C/4 (or equivalent)
Job Types: Full-time, Permanent
Pay: £30,000.00-£36,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Transport links
Ability to commute/relocate:
* London NW10 6UD: reliably commute or plan to relocate before starting work (required)
Application question(s):
* What is your level of proficiency in Excel?
* Do you have experience in textiles, interiors or design? If so, please give details.
Education:
* Diploma of Higher Education (required)
Experience:
* Customer service, administration, buying or retail sales: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person