ECommerce&OperationsManager
Location: Hybrid(UK-based) - London - Twice a week
Salary: Competitive,basedonexperience
JobType: Full-time
ShapetheFutureofaFast-GrowingeCommerceBusiness Anexcitingopportunityhasarisenforatalentedandmotivated eCommerce&OperationsManager tojoinadynamicandexpandingconsumergoodscompany.Ifyou'repassionateaboutstreamliningoperations,optimisingdigitalsaleschannels,anddeliveringexceptionalservicethisroleisforyou.
TheRole Thisisahands-onandvariedrolesuitedtosomeonewhothrivesinafast-pacedenvironmentandtakesownershipoftheirwork.Youllberesponsibleformanagingtheday-to-dayoperationswhiledrivingperformanceacrossmultipleonlinemarketplacesandlogisticspartners.
KeyResponsibilities eCommerce&MarketplaceManagement
ManageandoptimiseproductlistingsacrossplatformsincludingAmazonUK/EU,eBay,andabrandedwebsite
Monitormarketplaceperformance,customerreviews,andhealthmetrics
Identifyandimplementstrategiestoimprovevisibility,sales,andbrandpositioning
OperationsOversight
Overseethird-partywarehouseoperationstoensuretimelyandaccurateorderfulfilment
Monitorlogisticspartnersforefficiencyandservicelevels
Maintaininventoryaccuracyacrossallplatformsusinginternalsystems
CustomerServiceManagement
Leadthecustomersupportfunction,ensuringallqueriesarehandledquicklyandeffectively
Monitorfeedbackanddriveinitiativestoenhancethecustomerexperience
Marketing&AgencyCoordination
Collaboratewithmarketingagenciestodelivercampaignsanddriveonlinegrowth
Trackperformanceandensureexternalpartnersarealignedwithbusinessgoals
Contributecreativeideasforpromotionalactivity,branding,andcontent
Reporting&BusinessSupport
Workdirectlywithseniorleadershiponbusinessperformance,operations,andstrategicprojects
Provideregularperformanceupdates,insights,andrecommendations
WhatWereLookingFor Highlyproactive,organised,andcommerciallyaware
Excellentcommunicationandproblem-solvingskills
Abletomanagecompetingprioritiesandworkindependently
Detail-orientedwithastrongfocusonqualityandresults
Experience&Skills ProvenexperienceineCommerceoperationsoronlinemarketplacemanagement
FamiliaritywithplatformslikeAmazon,eBay,andShopify
Strongorganisationalandprojectmanagementcapabilities
Experienceworkingwith3PLprovidersand/ormarketingagenciesisabonus
WhatsonOffer Thechancetomakeameaningfulimpactinagrowingcompany
Avariedandautonomousrolewithdirectexposuretoseniorleadership
Ahybridworkingarrangementandaresults-focusedculture
Opportunitiesforprofessionalgrowthasthecompanycontinuestoscale
Ifyou'rereadytotaketheleadonoperationsandeCommerceforabrandontheriseapplynowandbepartofthenextphaseofgrowth.
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