Overview
Shop Supervisor – Sue Ryder Charity shop, 14 The Precinct, Market Place, Market Place, Mildenhall IP28 7EF. 7.5 hours per week over 7 days. £12.36 per hour + rewards & benefits.
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold funds our care, providing 2.7 million hours of expert medical, practical, bereavement and emotional support each year. We are here to ensure access to support for those approaching the end of life or living with grief.
We have a presence on high streets across the country with a range of shops including boutiques, vintage and retro stores. As a member of the retail team, you’ll help inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will contribute to driving the income that keeps our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work 1 in 2. We don’t expect our teams to work past 5.15pm in most shops. The earliest start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
Our Sue Ryder shop in Mildenhall, Suffolk, has been in the community for over 25 years. It stocks a large range of clothing and accessories alongside bric-a-brac, entertainment goods and a range of new goods such as cards and homeware.
Role
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Responsibilities
* As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
* Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory Experience
* Cash Handling/Till work
* Basic IT skills (emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail/leisure/hospitality background
* KPI and target experience
* Charity retail
* Health & Safety knowledge
* Team Player
* Key holder/opening/closing
* Merchandising/Stock rotation
Benefits
* Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* And lots more. Please visit our careers website for the full list.
Closing date: 13th Nov. Interview date: 20th Nov.
If you want more than just a job, we want you. Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion. We recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion and eliminating unlawful discrimination. As a Disability Confident Committed employer, we’re proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
One small step into the shop. No interior steps. Toilet does not have disabled access.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to coping and support, but with our support, no one has to face dying or grief alone. We are there when it matters.
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