We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. This is a 12 month fixed‑term contract.
Department: Store Management
Location: Sheffield Meadowhall
Compensation: £27,520 (Full Time)
What You’ll Be Doing
* Consistently deliver great service and role model this throughout the store team.
* Create a diverse and inclusive environment where all your store team feel valued.
* Create a wellbeing culture in store by being a direct line of communication for the store team.
* Confidently duty manage in all areas of the store operation including product and operations.
* Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
* Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use them to drive actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
You'll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast‑paced environment.
* You love our products as much as we do, so you help create the best possible customer journey.
Things To Consider
* Fast‑Paced Environment: Priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
* Hands‑On Role: While strategic, the position also requires you to be hands‑on with product movement, floor resets, and physical tasks such as adjusting layouts, displays, and stock replenishment.
* Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods such as sales events, product launches, and store promotions.
* Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.
* Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
What We Can Offer You
* Generous 50% staff discount and uniform allowance.
* Benefits, financial advice, wellbeing solutions, and more through the Retail Trust.
* Store support with basic food and hygiene products.
* Support for unique family setups, enhanced maternity, paternity, adoption, and fertility treatment.
* Give as you earn scheme, a ‘Giver Island’ day each year, and matched funding.
* Progression focus throughout Retail and Head Office, including upskilling, on‑the‑job training, and qualifications.
* A generous bonus scheme and private pension plan.
* 28 days holiday in the UK, 30 days in ROI, including bank holidays, with the option to buy additional holiday.
Safety and Equality
At River Island we are committed to the safeguarding of all employees, regardless of age or job role. We fulfil our obligation under the Prevent duty and promote British values, including democracy, the rule of law, individual liberty, and mutual respect. We welcome applications from all individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief. We consider flexible working requests for all roles unless operational requirements prevent otherwise.
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