Product Liaison - SaaS - 2 days a week in office - Birmingham - £40,000
The Role
A fast-growing SaaS company is looking for a proactive and resilient Product Liaison to join their team. You will be the primary point of contact between customers and the product team, ensuring smooth communication and helping the product team focus on delivering exceptional outcomes.
In this role, you will manage customer queries, communicate product updates, gather feedback, and help shape the overall product experience. You'll be at the heart of the business, ensuring customers feel heard, valued, and informed while providing the product team with actionable insights to improve the product.
This position is perfect for someone with strong communication skills, a customer-focused mindset, and a desire to understand the product inside-out. It's a hands-on role with real influence on product development and customer experience.
Requirements
A minimum of 3 years of experience within a Tech Focused environment in a Product/Account Management/Customer success role
Familiarity with product management processes and tools
Experience using HubSpot, Aha, Salesforce or other similar systems
Strong communication skills with the ability to push back to customers
Resilient under pressure and able to manage demanding customer situations calmly
Highly organised, able to manage multiple requests efficiently
Strong attention to detail, problem-solving mindset, and collaborative approach
Desirables
Experience in a SaaS environment
Knowledge of product management and feedback prioritisation processes
The Company
This company delivers innovative SaaS solutions that are transforming their sector. Their growing, global customer base values the high-quality product and service they provide, and they invest heavily in their teams to ensure success.
The technical and product teams are empowered with the tools and resources to excel, with clear pathways for career development. You will be joining a team of 6 Product focused people, giving you the opportunity to learn from the best and progress your career in a variety of different ways.
The salary for this role is £40,000 and you will be required in the office at least once, but most likely twice a week to meet with the Senior Leadership team for Product Board meetings and product reviews.
Apply Now
If you're a proactive, organised, and customer focused professional looking to bridge the gap between customers and product, this is the perfect role for you. Don't miss out, apply now!
Product Liaison - SaaS - 2 days a week in office - Birmingham - £40,000
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