Employer Citizen Voice Body for Health and Social Care Wales (operating name Llais) Employer type Public (Non NHS) Site Llais Bangor, Unit 11 Chestnut Court Town Bangor Salary £40,559 - £48,841 Per annum Salary period Yearly Closing 01/06/2026 23:59
Complaints Advocate
Band 6
Be part of Llais and help us to raise the power and influence of people’s voices to shape health and social care services to meet everyone's needs.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person driven. We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Job Overview
Join us as Complaints Advocate
Band & Salary: Band 6, £40,559.00 - £48,841.00
Contract Type: Maternity Cover
Hours: 37.5
This is a hybrid role, with both remote and office-based working.
The ability to communicate in Welsh is desirable
Organisation: Llais – The Citizen Voice Body for Health and Social Care
Are you passionate about making real change in health and social care? Do you believe in the power of people’s voices to shape better services? If so, we want to hear from you!
What you’ll do:
* Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received from or on behalf of the NHS, Local Authority Social Care services or a regulated social care service provider.
* Enable people to complain in a way that best meets their communication needs.
* Act as a catalyst for change and to encourage learning from complaints.
* Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.
Post holder responsibilities:
* Complaints advocacy.
* Trends analysis of complaints.
* Monitoring Health and Social Care services performance against the recommendations made as a result of complaints.
* Training.
The post holder will also need to have the ability to travel.
Working for our organisation
We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.
Benefits
* 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees.
* Competitive salary.
* Flexible working.
* Automatic membership of the NHS pension scheme.
* Access to the Employee Assistance Programme, including our confidential counselling service.
Job Description Main Responsibilities
A full job description and person specification are attached to this advert, please review this prior to submitting your application.
If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales, we want to hear from you. If you have any queries or wish to discuss this post, please contact: Sue.Irlam, Sue.Irlam@llaiscymru.org
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