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HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.
As an Internal Sales Advisor at HSS ProService, you'll be at the forefront of guiding customers through the sales journey using your excellent customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences.
As a key part of this dynamic team, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and within budget.
You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.
A typical day:
* Administer customer orders with great attention to detail to ensure successful outcomes.
* Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
* Be curious about our customers' needs to upsell and cross-sell effectively.
* Assist customers in navigating our digital channels for maximum convenience.
* Stay up-to-date with our products and services to maximise sales opportunities.
* Handle all customer requests within agreed SLAs and support any logistics queries.
* Make recommendations to customers and support the ordering process.
* Coordinate third-party carrier movements to ensure timely deliveries.
* Prioritise preferred suppliers in line with contracts, aiming to maintain positive margins.
* Negotiate with suppliers when needed to optimise contract costs.
* Educate customers on our diverse divisions to enhance service value.
* Meet and exceed key KPIs, including job completion rates and margins.
What you'll bring:
* Experience with hire or building materials sales environments is preferred.
* Outstanding customer service skills, providing high-quality customer experiences.
* Proven track record of achieving results through building relationships.
* Excellent communication skills, both verbal and written.
* Strong multitasking abilities with attention to detail.
* Resilience and tenacity to thrive in a fast-paced operational environment.
* Driving license is preferable.
What you’ll get back:
Join a forward-thinking team committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
* Your birthday each year as annual leave to spend as you wish.
* Training and development opportunities to further your career and access relevant courses.
* Wellbeing and healthcare support to keep you happy and healthy at work and home.
* A culture of revolution; a chance to be part of pioneering change by driving digital and technological advancements in a traditional industry.
* Discounts and cashback on our perks site for a wide range of purchases including days out, restaurants, gym memberships, shopping, and more.
* Flexible benefits options through our Benefits portal, allowing you to choose benefits like Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and others.
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business, we want to hear from you.
We're committed to breaking down barriers and fostering a diverse community where everyone has the chance to contribute.
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