Job Overview
1. To provide general controller services. These duties will comply with the Assignment Instructions and site Standard Operating Procedures with a focus on customer service and customer care.
Main Duties
2. To receive and provide a friendly welcome to all staff and customers attending and calling the control room.
3. Recording all activities in the site log book including the monitoring of the CCTV system, fire & security alarm panels.
4. To communication between security department and associates/contractors/visitors, emergency calls, escalation of incidents, administration of records, documents, paperwork, key issuing, daily shift handover reports, adhoc requests, daily workload administration – alarm tests, sprinkler drain downs, ensuring they are familiar with site rules, policies and procedures.
5. To work alongside the Protective Services Team in managing all aspects of site security, remaining calm, vigilant and efficient at all times and effectively assist with a wide range of enquires and requests from staff, visitors and contractors.
6. Display an outstanding level of customer service and understand the rationale behind the delivery.
7. Enforce access procedures that are clearly stated in the Assignment Instructions and site Standard Operating procedures but always in a polite but assertive manner.
8. Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels.
9. Answer telephone calls in accordance with the approved procedure.
10. To ensure full compliance with GDPR regulations.
11. Computer literate and punctual.
What we are looking for
12. Demonstrated customer facing/customer service or front-of-house experience.
13. Excellent written communication and interpersonal skills.
14. Flexible and Reliable.
15. Ability to work the set shift pattern.
16. CCTV license preferential, SG or DS license essential.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .