Account Coordinator (Full Time, Permanent) – Blackburn (BB1 2PR)
We are looking for a Client Account Coordinator to join our Customer Excellence team based in Blackburn (BB1 2PR) on a full‑time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems, our customers range from local independent businesses to many of the FTSE 100 companies. Our global team of over 13,000 employees is dedicated to a ‘people first’ culture, continuous development, and leadership excellence.
Salary
Up to £27,000 per annum
Benefits
* 25 days holiday, plus bank holidays
* Free On‑Site Parking
* Cycle to Work Scheme
* Online GP Appointments
* Employee Referral Scheme (£1,000)
* Company Pension Scheme
* Life Assurance (4× Basic Salary)
* Free Mortgage Advice
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety of discounts
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You’ll Be Doing As An Account Coordinator
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day‑to‑day management of a number of designated key corporate customer accounts, ensuring all customer needs are dealt with in a professional, efficient, and cost‑effective manner while always achieving total customer satisfaction.
* Take responsibility for the day‑to‑day management of key customers, including intelligent decision making
* Work closely with several Account Directors to manage day‑to‑day client expectations
* Pro‑active management of outstanding jobs – order, service and callouts
* Build professional business relationships with designated customers, including courteous communication
* Prepare and submit visit reports and quotations
* Resolve customer disputes, liaising with other areas of the business as necessary
* Prepare and submit weekly/monthly/annual KPI information
* Organise and prioritise own workload
Working Hours
37.5 hours per week | Mon to Fri 9:00 am‑5:00 pm | Office Based
What We Would Like You To Bring
You will be an exceptional administrator with a passion for delivering outstanding customer service. Ideally you have a background in coordinating or supporting volume or national customer accounts, or have worked within an account management environment. You’ll be:
* A natural communicator, with an ability to build rapport with our customers and colleagues
* Solution focused – striving to understand and resolve potential issues whilst working to SLA’s/Deadlines
* Solid IT literacy – including strong, demonstrable Excel skills; you will be responsible for producing reports
* Prioritising workloads & multitasking effectively – you’ll be working with a number of customers at any one time
Equal Opportunity Employer
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses, to many of the FTSE 100 companies, we believe we offer a unique working culture. You are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new advisors and ongoing career development opportunities throughout your journey with us.
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