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Service Desk Analyst (Previous Relevant Experience is Required), Stevenage
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Client:
Telent
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-desk training, 26 days annual leave, ongoing career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. This role involves supporting our managed service contracts, providing excellent customer service, and participating in a 4 days on / 4 days off shift pattern, working in our modern office.
The role offers training, career progression, and the chance to make an impact by supporting critical infrastructure across the country. Responsibilities include acting as the first point of contact for incidents, requests, and queries via multiple platforms, logging incidents, ensuring high-quality customer service, coordinating resources, and meeting KPIs.
Ideal candidates will have experience in customer service, retail, or administration, proficiency in Microsoft Office, and a customer-focused attitude. Technical support experience is not required but familiarity with ITIL is desirable. Benefits include a pension scheme, family-friendly policies, health support, and discounts through Telent Rewards.
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