Clerical Officer
The closing date is 04 December 2025.
Applications are invited from candidates who are suitably qualified and experienced in clerical work to join our busy Cardiac Investigations Department at Wansbeck General Hospital. The successful candidate will support the clinicians in managing waiting lists and arranging diagnostic tests in the department as well as greeting patients in the waiting area as a receptionist.
You will be required to have or gain good knowledge of our patient administration system and should be proficient in all IT packages and their applications.
The post holder must be able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
The successful candidate will support the clinicians in managing waiting lists and arranging diagnostic tests in the department as well as greeting patients, filing, retrieval scanning and storage of electronic patient records, handling post and dealing with telephone enquiries.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients. You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isnt, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read applicant guidance notes before submitting your application.
Job responsibilities
* To assist in the general efficient running of sub-specialty offices including typing/G2 transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
* To cover for other Band 2 Clerical jobs as required.
* To act up to Band 3 for short-term absences e.g. annual/sick leave.
Person Specification
Qualifications
* Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A‑D or equivalent experience to demonstrate good numeracy or literacy skills.
* NVQ Level 2 in customer care/admin or equivalent experience.
* Knowledge of Medical Terminology & procedures.
* ECDL.
* RSA 3/OCR (or equivalent).
Experience
* Experience of working in hospital-based Health Records or related service within the National Health Service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
J-18808-Ljbffr