About the role
As a Customer Service Representative within AAK’s SupplyChain team, you will play a key role in delivering outstanding service and operational support to our valued customers. Acting as a central point of contact for customer accounts, you will manage order processing activities, maintain accurate data, and ensure timely communication across internal and external stakeholders. You will be responsible for handling multiple priorities in a fast-paced environment while maintaining exceptional attention to detail and a strong customer-focused approach.
In this role, you will work collaboratively with cross-functional teams to resolve supply and delivery challenges, support stock management activities, and contribute to continuous operational improvement. Through proactive communication and effective problem-solving, you will help ensure a seamless customer experience while supporting AAK’s commitment to service excellence and high-quality outcomes.
Responsibilities
- Process and oversee customer sales orders, ensuring accuracy and timely fulfilment for assigned accounts
- Ensure all orders align with lead times, minimum order quantities (MOQs), and make-to-stock (MTS) or make-to-order (MTO) requirements
- Allocate orders in line with contractual agreements and business requirements
- Utilize SAP, Outlook, Word, and Excel effectively for order processing, reporting, and communication activities
- Monitor stock at risk and coordinate extensions or corrective actions to minimize operational impact
- Track and manage daily shortage reports, proactively addressing supply-related challenges
- Gather, maintain, and analyse relevant operational data to support business decision-making and process improvements
- Maintain professional and effective communication with customers and internal stakeholders via email, telephone, and Microsoft Teams
- Collaborate with relevant departments to ensure adequate stock levels and resolve shortages efficiently
- Provide support and coverage for team members during absences to ensure continuity of operations
- Participate in daily and weekly meetings, contributing to team alignment and operational objectives
- Support continuous improvement initiatives within customer service and supply chain operations
About you
We are hiring for two Customer Service Representatives and welcome applications from both experienced professionals and recent graduates with a degree in Supply Chain, Logistics, Business or a related field.
- 2–3 years of experience in customer service in a similar role and/or a degree in related field
- Excellent English and Maths skills
- Proficient in SAP and Microsoft Office, especially Excel
- Experienced in including order entry, debit/credit notes, complaint resolution, and delivery follow-up
- Skilled in direct customer communication via email and phone with a strong customer-centric focus
- This full-time role requires a multitasker who is stress-resilient, accountable, energetic, positive, and a strong team player
- Experience in the order-to-cash process and knowledge of exports is a plus
- Ability to drive is a plus but an essential
In return AAK offers
- 10% non-contribution pension.
- Bonus scheme.
- UK Healthcare scheme.
- 25 days holidays plus bank holidays.
- Group life cover.
- Group income protection scheme.
- Ride2Work scheme.
Contact and information