Head of FM – Hard Services (Technical)
£78,000 + Car Allowance + Bonus + Private Healthcare
Onsite Millsike Prison, York.
The Opportunity
We're looking for an experienced Head of FM to lead Hard Services across a prison estate. This role sits at the heart of the operation — you'll be responsible for safe, compliant, high‑performing FM delivery, while leading teams and building strong relationships with HMPPS and key stakeholders. You'll have real ownership, managing performance, risk, and budgets in a complex, highly regulated environment.
The Role
You will take the lead on all FM service delivery, ensuring everything meets statutory requirements, contract standards, and HMPPS expectations. You will oversee day‑to‑day operations, drive maintenance (SFG20), lifecycle planning, and asset management, ensuring risks are controlled and services run smoothly. You will represent the business with the client — leading meetings, resolving issues, and identifying opportunities to improve service and reduce cost. Internally, you will lead and develop your teams, managing recruitment, performance, ER matters, and engagement, while creating a strong, inclusive culture. Financially, you will own the budget, forecasts, and reporting, keeping performance on track and within agreed parameters.
What You'll Bring
* Strong background in Hard FM or TFM leadership, ideally within a prison or secure environment, supported by an engineering qualification.
* Understanding of building services, maintenance standards (SFG20), and FM compliance, and confidence managing performance across a complex estate.
* Experience leading large teams, handling people matters, and delivering service plans and KPIs, along with strong financial and commercial awareness.
* IOSH (essential), NEBOSH desirable.
* Professional membership (IWFM, CMI or CMIOSH).
* Confidence with data, reporting, and performance analysis.
* The ability to manage risk, priorities, and multiple workstreams.
* Clear communicator, proactive problem solver, and someone who builds trust quickly.
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