Job Title: Prescription Administrator
Payrate: £12.21 per hour
Contract Type: Permanent
Location: NG7
Brief Job Description:
* Based in a small pharmacy branch office environment
* Receiving and sorting deliveries into the warehouse/back room
* Handling a high volume of outbound calls to surgeries to request outstanding prescriptions
* Managing inbound calls from surgeries regarding prescriptions and orders
* Escalating any concerns to the Team Manager (TM) about prescriptions not being issued
* Challenging surgeries where discrepancies in prescription receipts arise
* Arranging stock collections where prescriptions won’t be issued
* Ensuring prescription accuracy (correct product, quantity, and code)
* Stopping deliveries if prescriptions are not going to be issued
* Raising credits where applicable and coordinating with patients and GPs for clarifications
* Working alongside patient advisors to resolve product or quantity queries
* Redeeming prescriptions via NHS Smartcard when available
* Performing general admin duties including call handling, data entry, and email communication
Ideal Skills and Experience:
* Excellent telephone manner and confident communication skills
* Strong customer service experience
* Ability to work independently and manage tasks effectively
* Computer literate – able to use email, enter data, and learn internal systems (training provided)
* Good maths skills and high attention to detail
* Resilient – must be able to absorb and retain information during an intensive 4-day training period
* Willing to attend a trial day before formal training
Hours of Work:
* Monday to Friday, 08:00–17:00 (may vary slightly depending on deliveries)
Benefits:
* Weekly pay
* Full training provided (remote support from other branches)
* Opportunity for permanent placement after probation
* Supportive team in a small, focused working environment
* NHS Smartcard redemption training included
If this role is something that you are looking for, apply now or give our team a call on (phone number removed)
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