New Homes Customer Care Coordinator
Location: Lancashire (Office-based)
Salary: £26,000
Hours: Monday–Friday
We’re seeking a proactive and organised Customer Care Coordinator to join a successful new homes developer based in the Lancashire area. If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced office environment, this role offers a great opportunity to grow within a supportive team.
Key Responsibilities
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Serve as the primary point of contact for homeowners regarding post-completion queries and reported defects
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Log, monitor, and manage customer issues from first contact through to resolution
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Coordinate remedial works by liaising with contractors, site teams, and internal departments
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Maintain clear, consistent communication with customers and provide timely updates
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Ensure accurate records are kept in line with company processes
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Support the wider customer care team with general administrative duties
About You
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Background in customer service; experience in construction, housing, or property is advantageous
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Confident, calm communicator with strong interpersonal skills
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Highly organised with excellent attention to detail
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Comfortable managing multiple tasks in a busy office setting
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IT proficient; experience with CRM systems is a plus
What We Offer
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Monday–Friday working pattern
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Friendly office environment
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Opportunities for career progression within a respected residential developer