The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.
Client Details
This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.
Description
Manage and coordinate service schedules efficiently to meet customer requirements.
Communicate with customers to confirm service appointments and address any scheduling queries.
Collaborate with internal teams to ensure smooth scheduling and resource allocation.
Track and update scheduling information in the system accurately and in a timely manner.
Resolve scheduling conflicts and escalate issues when necessary.
Provide outstanding customer service while handling enquiries professionally.
Maintain clear and effective communication with field teams to ensure service delivery.
Contribute to process improvements and suggest ways to enhance scheduling efficiencyProfile
A successful Customer Service Scheduler should have:
Previous experience in a scheduling, coordination, or customer service role.
Strong organisational and time management skills.
Excellent communication abilities, both written and verbal.
Proficiency in using scheduling software or similar tools.
Problem-solving skills with a proactive approach to challenges.
A positive attitude and a commitment to delivering exceptional customer service.
Can commit to an initial temporary based opportunity. Job Offer
Temp to perm opportunity.
Competitive hourly rate & weekly pay.
Free on-site parking