Join to apply for the Designate Team Manager - Foods - Lincoln Area role at Marks and Spencer.
Key Responsibilities
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for your area of accountability.
* Role model great customer service and ensure delivery of a customer-focused service proposition through the team that delights our customers.
* Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
* Ensure colleagues understand and are motivated to deliver their part.
* Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
* Deliver an inspirational, improved and consistent visual customer journey in-store.
* Drive profitability and sales for the area through support of the Retail Plan and Store KPIs.
* Embed business transformation plan and change initiatives for the area.
* Deliver great standards and service by setting clear expectations with store colleagues.
* Create the right culture, role modelling new digital ways of working and leadership behaviours.
* Build a multi-skilled team, coaching and training them to fully utilise all tools available to serve and sell well.
* Seek customer feedback and take action to deliver improvement.
* Use data and insight to improve customer in-store, operation and drive performance.
* Support delivery of Plan A and operational excellence to maximise product availability, minimise stock and cash loss.
* Ensure safe and legal store environment and visual merchandising updates across all launches, events and campaigns.
Qualifications & Experience
* Ability to lead a team delivering excellent customer service and KPI’s across the store.
* Good understanding and up-to-date knowledge of commercial, visual, operational and people processes and systems.
* Experience using data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
* Good working knowledge of visual merchandising principles.
* High digital capability and understanding of all systems.
* Knowledge of legal requirements across the area of accountability and the store.
* Knowledge of people policies and managing performance within a team.
* Ability to have difficult conversations with effective resolutions with colleagues.
* Strong communication and listening skills, inspiring and sharing best practices.
* Planning and reviewing skills across the week and month.
* Resilience and ability to deliver under pressure.
* Ability to build and maintain relationships with key stakeholders across the store and region.
* Demonstrates flexibility and adaptability to change, leading teams through change with a growth mindset.
Leadership Capabilities
* Successfully embed change for lasting commercial impact and results.
* Address resistance to change, supporting colleagues adapting.
* Take ownership and accountability for team success.
* Coaching colleagues to accelerate performance and personal growth.
* Recognise high performance and support poor performers to improve.
* Show colleagues why they matter to M&S and the impact of their work.
* Use customer feedback and market trends to guide team work.
* Use effective communication to keep colleagues informed.
* Proactively collaborate with cross‑business colleagues.
Key Relationships
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
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