Job overview
We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Alexandra House, St Austell supporting the Restormel Community Mental Health Team and Dementia in Older People's Mental Health Service.
The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.
This is a part‑time post working 15 hours per week, Monday & Tuesday 08:45 to 17:00.
Current NHS employees only.
* Cornwall Foundation Trust
* Royal Cornwall Hospitals NHS Trust
* Cornwall and Isles of Scilly Integrated Care Board
Applicants who do not currently work for one of these NHS organisations will not be considered.
Main duties of the job
The post holder will provide a comprehensive service as part of the administration team. The Receptionist/Admin Assistant will present the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older People’s Mental Health Service (DOPMH), assisting service users, their families and carers, and all other professionals. Duties include general reception tasks, taking telephone calls and using electronic systems with a high degree of accuracy, always ensuring efficient and effective levels of service.
There will be extensive liaison with service users, GP’s, clinical staff within the service and the general public, providing excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.
Qualifications and Experience
* RSA III Word‑Processing or equivalent qualification or experience
* GCSE English and Maths or equivalent qualification
* NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience
* Experience of providing administrative support within a healthcare setting
Skills and Aptitude
* Good written communication skills including spelling, grammar and attention to detail
* Excellent knowledge and use of Microsoft Outlook, Excel, Word
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
* Career conversations and individual development plans for succession planning and talent management
* Protected CPD time for registered staff
* Access to a dedicated central development fund supporting CPD for all staff
* Leadership and Management development programmes
* Coaching and mentoring opportunities
* A full clinical induction programme for operational skills
* Access to a care certificate programme for our band 1‑4 clinical staff
* A bespoke and robust preceptorship programme to support newly qualified staff
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
* Suite of health and wellbeing initiatives to support our colleagues physical and mental health
* Free access to individual HARP portfolios to support revalidation for nursing staff
* Free DBS checks where required
* Discounts available from retailers, UK hotels and main attractions
* Salary sacrifice car scheme
* Cycle to work scheme
* The Trust reimburses all application costs for staff eligible to apply for EU settlement status
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three‑year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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