Job Title: Intensive Night Support Worker
Location: Manby Street - Lincolnshire
Salary: PAYE: £14.72 per hour / Umbrella: £19.43 per hour
Role Overview
The Intensive Night Support Worker will act as the first point of contact during night hours, providing direct support within a safe, positive, and empowering home environment. The role requires maintaining safety, responding to incidents professionally, and supporting individuals to meet their goals and responsibilities.
Key Responsibilities
Direct Support
Act as the first point of contact at night, offering support and guidance to residents within the home.
Implement safety plans as required for each individual.
Maintain accurate and robust records of activities within the property and any behavioural observations.
Contribute to achieving overall SMART action plans for each person.
Respond calmly and professionally to challenging behaviour, using verbal de-escalation techniques and prioritising personal safety.
Encourage residents to be considerate neighbours by addressing noise, visitors, and antisocial behaviour in line with Nacro policies, liaising with local police or ASB teams when necessary.
Address property-related complaints professionally and report all issues to the line manager.
Support individuals in accessing emergency healthcare during night hours.
Ensure accommodation remains safe and clean by completing required cleaning duties.
Ensure adherence to Nacro's visitor policy and take appropriate action when breaches occur.
Report serious incidents, including missing-from-placement situations, to children's services and the police following procedure.
Apply personal safety procedures at all times.
Work from other hub locations within Lincolnshire as required.
Organisational Performance & Compliance
Carry out all required health and safety checks and take remedial action where needed.
Set and meet individual performance targets, ensuring delivery within income and budget expectations.
Maintain up-to-date records using appropriate systems and produce reports within required timeframes.
Positively represent Nacro and work collaboratively with colleagues to support service users effectively.
Adhere to all safeguarding, data protection, and statutory duties, ensuring compliance and promoting best practice.
Uphold and promote Nacro's Equality and Diversity Policy.
Remain up to date with sector regulations and ensure service delivery meets all compliance requirements, including participating in audits and inspections.
Carry out any other reasonable duties aligned with the role and grade.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy