Overview
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Working as a Sales Specialist in our Customer Operations, you'll be at the heart of everything we do - helping our customers. You won't just be part of the customers' experience, you'll make it, and take full responsibility for what lands your way by delivering customer service from the start of their sales journey with us.
Responsibilities
* Talk to customers over the phone and via email, including engaging with industry stakeholders.
* Every day will be different, you\'ll be responsible for coming up with awesome solutions to resolve customer challenges.
* Lead on sales for E.ON Next, onboarding retentions, switches and cross-selling.
* Take learning as a constant; think fast, take responsibility and use your initiative, and let us know if there\'s a way we can do things better.
Qualifications
* A flair in sales, including negotiation skills, commercial understanding and the ability to identify the right solution for our customers\' needs.
* Ability to discuss our product suite with customers (training will be provided), understand the customer needs and promote the appropriate product for the customer, whilst balancing the importance of business versus customer needs.
* Excellent customer service skills
* Ability to identify and create new opportunities for Sales
* Calm and resilient - challenging work is what keeps you creative and motivated
* Passionate and vibrant - genuinely excited to impress and help customers, drawing energy from having problems to solve - the more complex the better.
* Team player - enjoy being part of a team, knowing the part you play in your teams\' success, committed to giving your best.
What you’ll get
* Starting salary of £24,987 with an OTE of £33,103 and uncapped commission.
* Flexible and hybrid working: remote and hub-based, with typical pattern Monday - Friday 9am - 5pm; 2-3 days per week in hubs with social spaces and snacks.
* Award-winning flexible and family-friendly policies including paid fertility leave, neonatal leave and equal parent leave.
* 26 days of annual leave plus bank holidays (plus option to buy up to 2 weeks) and generous pension contribution; birthday time off.
* DBS check and visa notes: basic DBS may be required; role is not sponsorable under UKVI points-based system.
* Contract options: full-time (37 hours) and part-time (minimum 30 hours per week).
* Base hub location after training: Nottingham City Centre or Syston (Leicester).
Start date and location
Start date: ASAP. Location: Nottingham or hybrid; during training in Nottingham hub 3 days per week for 8 weeks; remaining days remote. After training, arrangements to be discussed with team leader.
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