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Base pay range
Ready to shape the future of business tech?
We’re looking for a B2B Product & Services Manager to lead the design, development, and lifecycle of innovative products and services—including cloud-hosted digital and voice-enabled SaaS solutions. If you love turning ideas into impactful solutions and thrive at the intersection of technology and business, this is your chance to make a big impact.
📅Shift pattern: Monday to Friday, 9am - 5pm
Start date: January 2026
This role is a UK based role and any hybrid/remote work must also be within the UK.
🌟For this role, you need 5mbps upload and 15mbps download internet speed🌟
* Private medical insurance for individual
* We offer you discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Free on-site parking
What We’re Looking For
Experience (Essential):
* 5+ years in technical product management, technical writing, or project management, ideally with SaaS products and services
* Strong understanding of both software/cloud (logical) and hardware (physical) product development, including systems integration and lifecycle management
* Proven ability to manage cross-functional teams and collaborate with IT, Supply Chain, Finance, and Marketing
* Familiarity with UI/UX principles and post-launch product management (updates, returns, maintenance)
Qualifications:
* Bachelor’s degree in Engineering, Computer Science, Product Management, or a related technical field
Skills & Knowledge:
* Technical Writing: Ability to produce clear, detailed specifications and requirements
* Technical Expertise:
* Cloud service models and deployment patterns (AWS preferred)
* SIP/VoIP protocols and performance considerations
* API-based architecture, microservices, and distributed systems
* Collaboration: Skilled at working across departments to deliver cohesive products
* Project Management: Experience with full product lifecycle, Agile/DevOps, and tools like Jira or Confluence
* Customer Focus: Understanding of scalability, supportability, and user needs
* Problem Solving: Strong analytical skills for risk identification and mitigation
Personal Attributes:
* Detail-oriented, organized, and able to manage multiple priorities
* Excellent communication skills for technical and non-technical audiences
* Proactive, solution-focused, and passionate about delivering high-quality products
THE ROLE
This role is responsible for defining and managing technical specifications for software and hardware products throughout their lifecycle.
Key Responsibilities
* Design logical products (software), including data models, APIs, UI/UX requirements, cloud deployment considerations, and security/resilience standards
* Define architectural requirements for high-availability communication systems (e.g., SIP/VoIP)
* Design physical products with user-focused criteria, hardware component preferences, firmware specifications, and maintainability concepts
* Identify failure modes, set test criteria, and manage feasibility assessments
* Drive implementation of new products and services and improve existing ones
Technical Specifications & Feasibility
* Technical Specifications: Define detailed specifications for software, cloud services, and hardware products, covering architecture, APIs, UI/UX, security, resilience, and performance requirements
* Work with engineering teams to ensure robust, scalable, and secure designs for high-availability systems
* Physical Product Design: Specify hardware components, firmware requirements, and user-focused design principles, including maintainability and safety standards
* Feasibility Assessment: Lead technical and operational feasibility studies, evaluate risks, and ensure readiness for support, monitoring, and resilience before launch
* Failure Mode & Risk Management: Work with development, QA, and operations teams to identify and mitigate risks early in the product lifecycle
* Engineering Collaboration: Partner with cloud, voice, and software teams to ensure scalable, secure, and resilient designs, including monitoring, failover, and performance KPIs
* Cyber Security: Embed best practices for IAM, encryption, and network security; maintain alignment with central security standards
* Supply Chain: Coordinate with suppliers to ensure scalability, KPIs, and logistics readiness for timely delivery
* Service Delivery: Align with ITIL principles, implement proactive monitoring, and ensure operational readiness with documentation, dashboards, and training
* Finance: Collaborate on budgeting, cost control, and accurate revenue recognition for new products and services
Documentation, Training & Marketing Support
* Documentation: Ensure technical manuals, marketing collateral, and training materials are complete and accurate before launch
* Marketing Alignment: Collaborate with Marketing to align messaging with product features
* Training: Lead training for support and operational teams to ensure readiness for product rollout and post-launch customer support
Post-Launch Product Management
* Delivery & Support: Coordinate logistics for physical products and ensure efficient post-launch support, including troubleshooting and maintenance
* Maintenance & Scalability: Develop plans for updates, enhancements, and scalability to support growth without compromising performance
* Returns & Warranty: Implement processes for managing returns, warranties, and SLAs to maintain customer satisfaction and reliability
Full Job description available on request
READY TO APPLY ✅
If you are interested in this role please follow the instructions...there are two parts to the application process
* Upload your CV and answer a few questions about yourself
* If successful at CV screening you will be asked to complete some online assessments
EEO & Contact
This is an equal opportunity employer. If you require assistance to participate in the recruitment process, please contact the careers Team on 01425 626337.
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