Why The Works?
We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.
Our Perks
* 25% Colleague Discount plus exclusive double discount days
* MyWorks – access exclusive online discounts across many retailers and services
* Family Friendly Leave – enhanced maternity, paternity, adoption pay
* Holiday – 28 days including bank holidays (33 days for deputy and store managers)
* Can‑Do Academy – training and development opportunities
* Stream – early access to 50% of wages as you earn them
* Share Scheme – ownership opportunity through our share programme
* 24/7 support – Employee Assistance Programme through Retail Trust Charity
* Healthcare Cash Plan – support for everyday healthcare costs
* Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Everyday you create moments that make customers smile. You deliver exceptional service, spark conversations, and help customers with their shopping missions.
Responsibilities
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support deliveries, stockroom organization, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* Open and close the store securely and support cash handling and store security as a Keyholder.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to assist customers.
* Represent the brand with positivity, professionalism, and passion.
* Physical demands include managing stairs and heavy stock; supports are available.
Keyholder Responsibilities
If you’re over 18 and receive training, you may be a Keyholder. Responsibilities include opening and closing the store, cashing up, and carrying out management duties. Keyholders receive an enhanced rate of pay.
Skills & Behaviours
* Passion for great customer service.
* Strong communication and interpersonal skills.
* Team player with a positive, can‑do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.
* Experience in customer service or hospitality.
* Experience in a fast‑paced, high‑volume environment.
* For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Our Purpose
To inspire reading, learning, creativity and play.
Our Values
* Crafty – smart with what we’ve got.
* Caring – heart in every action.
* Can‑do – energy that gets it done.
EEO Statement
We promote diversity, inclusion and applying reasonable adjustments. We are open to all applicants, including under‑represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. We support flexible working where possible and can accommodate reasonable adjustments during the interview process.
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