Team Leader (Clinical Negligence - Leeds)
Location: Leeds/Hybrid. While we offer hybrid working, you\'ll also have the opportunity to collaborate with colleagues in the office when needed.
Overview
Join Fletchers Solicitors as a Clinical Negligence Team Leader. This role focuses on inspiring and leading a team dedicated to delivering high-quality clinical negligence services and outcomes for clients.
Responsibilities
* Accountable for Strategy & Execution: implement departmental plans to deliver Fletchers priorities; ensure the team provides excellent customer service; ensure the team achieves their agreed performance targets; deliver the appropriate objectives on The Pitch; support the budgeting process for the Clinical Negligence department; ensure high quality case planning, file management and ESD management within team to support financial planning and delivery of team budgets.
* Leadership & Management: lead the team, coach, develop and support team members; promote a cradle to grave environment where all lawyers are developing and meeting their potential.
* Technical: provide advice and guidance on Clinical Negligence issues; ensure cases are progressed appropriately and customer satisfaction is delivered; work with Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way.
* KPIs / Outcome Measures: deliver key output metrics (fees, work done, EBITDA/EBITDAW, customer satisfaction); deliver key input metrics (team chargeability, letters of claim sent, cases served and settled, RA1/RA2 acceptance rates, win rate, data breach metrics); monitor other metrics such as team engagement.
* Relationships: provide and receive a service to customers.
Qualifications / The Ideal Candidate Will Have
* Experience of successfully leading or managing in a Clinical Negligence team.
* Experience of running a wide variety of clinical negligence claims.
* Ability to deliver excellent customer service.
* Understanding of how to deliver and grow team productivity.
* Experience of coaching and supporting team members.
* Ability to role model good practice leadership.
* Technology literate with the ability to use technology to enhance legal services.
* Excellent interpersonal skills with the ability to form positive working relationships across a wide variety of team members.
* Strong analytical skills.
Benefits
* Competitive salary
* 35 hours working week
* Bonus scheme (subject to targets)
* 35 days holiday per year including bank holidays; option to purchase up to 3 extra days per year
* Pension scheme with tax-efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy for dental, optical, and other medical expenses
* Company sick pay
* Enhanced maternity, paternity, and IVF schemes
* Flexible, agile working environment with a positive work-life balance
* Varied calendar of funded company social events
* Monthly voucher awards
We reserve the right to close this role before the stated date depending on the calibre and volume of candidates. LNKD1_UKTJ
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