Patient Services & Concierge Coordinator
Private Doctors surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.
The role will include, but is not limited to:
1. Care of patients in reception and waiting area
2. Answering phone calls and emails
3. Patient appointment scheduling
4. Daily diary management
5. Preparation and filing of patient notes
6. General Housekeeping in r...